耀西龍

After I read the great reviews for The Upper House, I went there with great expectation and looked forward to having great stays. The hotel is located in a fairly central location, it takes around 5-minutes from the hotel to Admiralty MTR station, which is great since we could go to any shopping area in 5-20 minutes by MTR; you can essentially get anywhere! Upon arrival, we were warmly greeted by the staff in the lobby, and then our room was shown by a guest experience member, which was great. The room is quite big and the overall hardwares in room are brilliant. Love the atmosphere, love the bed, love the sofa, love the bathroom, almost everything! However, there's one thing, unfortunately, making me feel truly disappointed. In the morning that we were about to leave, there was a problem with its electricity. It literally had blackout in our room. I could not open the curtain by the remoter , and there's no AC in our room..Since there's no one responding to our room service request for ten minutes( there's a button for this request), and the in-room phone was out of battery as well, I desperately went to the toilet and used the phone in it...in such a world-class hotel... After around 30-40 minutes, the issue was finally resolved by an engineer. When checking out, we gently expressed the issue we had. However, we only received a business card of the guest experience manager, who promised us will make us feel better next time, which we barely feel their sincerity. We did not really want anyone to feel embarrassed so we said OK and left. The problem-solving skill and communication skill of the customer service team still have rooms to improve.

tripadvisor網友的評價，可以參考喲：